Terms & Conditions
© 2026 IV BARBERS

​The information, services, pricing and product availability displayed on the IV Barbers website are provided for general information and may change without notice. Images are for illustrative purposes, and results may vary between clients.

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Products displayed online are currently available for purchase in-store only. IV Barbers does not accept responsibility for third-party websites linked from this site.

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Nothing on this website excludes or limits any rights or remedies available under the Australian Consumer Law. Learn more from the ACCC.

Last updated: 13 July 2026

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IV Barbers respects your privacy and is committed to handling your personal information responsibly.

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Information we collect

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We may collect information you provide when you:

• Book an appointment through Fresha

• Contact us through our website, email, telephone or social media

• Purchase products or services

• Subscribe to marketing communications

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This may include your name, contact details, appointment information and any other information you voluntarily provide.

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How we use your information

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We may use your information to:

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• Manage appointments and provide requested services

• Respond to enquiries

• Process purchases and payments

• Send appointment reminders and service updates

• Send marketing communications where you have consented

• Improve our website, services and customer experience

• Meet our legal obligations

 

You can unsubscribe from marketing communications at any time.

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Third-party services

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Our website and bookings may be supported by third-party providers, including Wix and Fresha. These providers may collect, process or store information according to their own privacy policies, including on servers located outside Australia.

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Cookies and analytics

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Our website may use cookies and analytics tools to understand website activity, improve performance and support essential site functions. You can restrict cookies through your browser settings, although some website features may not function correctly.

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Protecting your information

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We take reasonable steps to protect personal information from misuse, loss, interference and unauthorised access, modification or disclosure.

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Access and correction

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You may contact us to request access to, or correction of, the personal information we hold about you.

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Contact us

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For privacy questions, requests or complaints, contact:

 

• IV Barbers

• Docklands, Victoria

• Email: stagefourbarbers@gmail.com

 

Nothing in this policy limits your rights under applicable Australian privacy laws. Guidance is available from the Office of the Australian Information Commissioner.

Last updated: 13 July 2026

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By booking an appointment with IV Barbers, you agree to the following terms.

Booking confirmation

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Appointments are not secured until confirmed through Fresha. Unconfirmed or incomplete bookings may be automatically cancelled.

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Bookings are managed through Fresha and may also be subject to Fresha’s terms, privacy policy and applicable processing fees. Please check all service details, prices and appointment times before confirming.

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Cancellations and rescheduling

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Appointments may be cancelled or rescheduled without charge when at least 24 hours’ notice is provided.

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Cancellations or rescheduling requests made within 24 hours of the appointment may incur a $40 late-cancellation fee.

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If you do not attend your appointment and have not contacted us beforehand, an $80 no-show fee may apply.

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Any fee charged will not exceed the value of the booked service. By confirming your booking and providing payment details, you authorise IV Barbers and Fresha to charge applicable cancellation or no-show fees in accordance with this policy.

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Appointment-time adjustments

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To manage appointment scheduling efficiently, IV Barbers may request that an appointment be moved by up to 15 minutes earlier or later.

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We will notify you before making the change. If the revised time is unsuitable, you may contact us to arrange another available time without incurring a cancellation fee.

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IV Barbers may cancel or reschedule an appointment because of staff illness, emergencies, safety concerns or circumstances beyond our reasonable control. If this occurs, any amount paid for the affected service will be refunded or transferred to another appointment.

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Late arrivals

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Please arrive on time. If you are late, we may need to:

• Shorten or modify the service;

• Move the appointment to another available time; or

• Treat the appointment as a late cancellation if there is insufficient time to complete the service safely and properly.
   

We will explain any proposed change before beginning. You will not be charged for services that are not provided, except where the late-cancellation or no-show provisions reasonably apply.

Service selection and pricing

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Prices displayed on our website or through Fresha are in Australian dollars and include GST where applicable. Any Fresha processing or terminal fee will be displayed during checkout.

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Prices shown as “from” may vary depending on the service, time required, hair length, hair condition or additional work requested. We will explain and obtain your agreement to any material price change before commencing the service.

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Consultation and results

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Please tell your barber about allergies, sensitivities, medical conditions, recent treatments or other information that could reasonably affect the service.

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Reference photographs are welcome, but individual results may vary depending on hair type, length, condition and previous treatments. Nothing in this section limits IV Barbers’ obligation to provide services with due care and skill.

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Children and minors

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Clients under 18 should attend with, or have the permission of, a parent or legal guardian. IV Barbers may decline or stop a service if it cannot be completed safely.

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Refusal or discontinuation of service

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IV Barbers may refuse or discontinue a service where reasonably necessary because of unsafe, threatening, abusive, discriminatory or inappropriate behaviour; hygiene or health concerns; suspected intoxication; or an unreasonable risk to the client, staff or others.

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No cancellation fee will be charged where IV Barbers refuses a service without reasonable cause.

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Personal belongings

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Please take reasonable care of personal belongings while visiting the shop. IV Barbers is not responsible for loss or damage that it did not cause. Nothing in this policy excludes liability that cannot legally be excluded.

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Products and change of mind

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Products displayed on the website are currently available for purchase in store only, subject to availability.

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IV Barbers does not offer refunds or exchanges where a customer simply changes their mind. This does not affect rights to a repair, replacement, refund or other remedy where a product does not meet the consumer guarantees under Australian Consumer Law.

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Australian Consumer Law

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Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law. Services will be provided with due care and skill and be reasonably fit for any purpose made known to us.

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Contact

To cancel, reschedule or discuss an appointment, contact:

• IV Barbers

• Docklands, Victoria

• Email: stagefourbarbers@gmail.com

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Cancellation or rescheduling is only effective once completed through Fresha or acknowledged by IV Barbers.